Shipping orders

TRACKING ORDERS

The orders are shipped on the nearest Tuesday or Friday after the order has been placed. After your order has been shipped, you will receive a shipment confirmation e-mail. It will contain the shipment details, the delivery tracking number, and one photo of the package contents.

To track the order, use the above form: Enter the tracking number you received in the shipment confirmation e-mail and click on the “Track” button.

RESPONSIBILITY

⚠️ Please note we are not responsible for lost or stolen packages or duties and fees mandated by customs (Customs $ value will be annotated as the full value of all products – discounts and delivery fees are not considered in the customs total value).

• Customers are responsible for any VAT, tariff, duty, taxes, handling fees, and customs clearance charges required by the country for importing consumer goods.
• If a package is returned or rejected, the customer will be issued a refund, excluding the shipping fee.
• We do not assume responsibility for submitting incorrect or incomplete addresses when an order is placed.
• If a customer submits an incomplete address, the customer will be contacted by e-mail. If the customer does not respond within 10 working days, the order will be canceled and the payment will be refunded to the customer’s PayPal account.
• International orders may take approximately 2-15 business days or more for delivery, depending on the respective country’s customs and postal processes.
• Orders are shipped twice a week – every Monday and Friday and require at least 2 days of internal processing before shipping out. It may take longer if an item is out of stock.

INTERNATIONAL SHIPMENTS

We ship orders worldwide to most countries; see the full list at the bottom of the page. Note that you need to provide the actual phone number for the delivery service to be able to contact you.

⚠️NOTE:
Your order qualifies for free shipping if the total value equals or exceeds $200 (U.S. Dollars). 

25$ Flat rate EMS Express shipping is available for these countries:

• Bhutan
• Brazil
• Canada
• Chile
• China
• Denmark
• France
• Germany
• Hong Kong
• Hungary
• India
• Indonesia
• Japan
• Kazakhstan
• Luxemburg
• Malaysia
• Mexico
• Mongol
• Netherlands
• Poland
• Philippines
• Qatar
• Saudi Arabia
• Swiss
• Singapore
• Slovenia
• Spain
• Taiwan
• Thailand
• UAE
• UK
• USA
• Vietnam

DELIVERY TIME

When you make your order, we always try to deliver your items in the fastest and most convenient ways.

The K-Packet courier service ships orders up to 2 kg; otherwise, we use Priority Mail Express (EMS Korea). Every shipment is sent with a tracking code that we provide in the shipment confirmation email.

👉 Please note that the delivery may be delayed due to the holidays, especially big ones such as Christmas.

• The USA, Canada 3-5 days
• Europe 5-8 days
• Australia, New Zeland 5 days
• Hong Kong, Singapore, Malaysia, Indonesia 1-2 days

RESTRICTED HAZARDOUS ITEMS

Certain items considered hazardous materials, including aerosols and alcohol-based products (e.g., pressurized spray cans) are restricted and required by the U.S. Department of Transportation to be shipped by ground-only transport due to air transport restrictions and regulations.

PACKAGING THE ORDERS

Every order shipped by the Korean Post service is carefully packaged with plastic bubble wrap and/or air cushion bags and photographed for safe delivery. We pack every single item of the order in a separate bubble wrap to ensure the retail package and product are not damaged.

As a pleasant bonus, you’ll receive 4-5 samples and a gift product!

For more information or questions, please contact us.