Shipping orders
TRACKING ORDERS
The orders are shipped on the nearest Tuesday or Friday after the order has been placed. After your order has been shipped, you will receive a shipment confirmation e-mail. It will contain the shipment details, the delivery tracking number, and one photo of the package contents.
To track the order, use the above form: Enter the tracking number you received in the shipment confirmation e-mail and click on the “Track” button.
RESPONSIBILITY
⚠️ Please note we are not responsible for lost or stolen packages or duties and fees mandated by customs (Customs $ value will be annotated as the full value of all products – discounts and delivery fees are not considered in the customs total value).
- Customers are responsible for any VAT, tariff, duty, taxes, handling fees, and customs clearance charges required by the country for importing consumer goods.
- If a package is returned or rejected, the customer will be issued a refund, excluding the shipping fee.
- We do not assume responsibility for submitting incorrect or incomplete addresses when an order is placed.
- If a customer submits an incomplete address, the customer will be contacted by e-mail. If the customer does not respond within 10 working days, the order will be canceled and the payment will be refunded to the customer’s PayPal account.
- International orders may take approximately 2-15 business days or more for delivery, depending on the respective country’s customs and postal processes.
- Orders are shipped twice a week – every Monday and Friday and require at least 2 days of internal processing before shipping out. It may take longer if an item is out of stock.
INTERNATIONAL SHIPMENTS
We ship orders worldwide to most countries; see the full list at the bottom of the page. Note that you need to provide the actual phone number for the delivery service to be able to contact you.
⚠️NOTE:
Your order qualifies for free shipping if the total value equals or exceeds $200 (U.S. Dollars).
25$ Flat rate EMS Express shipping is available for these countries:
- Bhutan
- Brazil
- Canada
- Chile
- China
- Denmark
- France
- Germany
- Hong Kong
- Hungary
- India
- Indonesia
- Japan
- Kazakhstan
- Luxemburg
- Malaysia
- Mexico
- Mongol
- Netherlands
- Poland
- Philippines
- Qatar
- Saudi Arabia
- Swiss
- Singapore
- Slovenia
- Spain
- Taiwan
- Thailand
- UAE
- UK
- USA
- Vietnam
DELIVERY TIME
When you make your order, we always try to deliver your items in the fastest and most convenient ways.
The K-Packet courier service ships orders up to 2 kg; otherwise, we use Priority Mail Express (EMS Korea). Every shipment is sent with a tracking code that we provide in the shipment confirmation email.
👉 Please note that the delivery may be delayed due to the holidays, especially big ones such as Christmas.
- The USA, Canada 3-5 days
- Europe 5-8 days
- Australia, New Zeland 5 days
- Hong Kong, Singapore, Malaysia, Indonesia 1-2 days
RESTRICTED HAZARDOUS ITEMS
Certain items considered hazardous materials, including aerosols and alcohol-based products (e.g., pressurized spray cans) are restricted and required by the U.S. Department of Transportation to be shipped by ground-only transport due to air transport restrictions and regulations.
PACKAGING THE ORDERS
Every order shipped by the Korean Post service is carefully packaged with plastic bubble wrap and/or air cushion bags and photographed for safe delivery. We pack every single item of the order in a separate bubble wrap to ensure the retail package and product are not damaged.
As a pleasant bonus, you’ll receive 4-5 samples and a gift product!
For more information or questions, please contact us.