Shipping orders
TRACKING ORDERS
The orders are shipped on the nearest Tuesday or Friday after the order has been placed. After your order has been shipped, you will receive a shipment confirmation e-mail. It will contain the shipment details, the delivery tracking number, and one photo of the package contents.
To track the order, use the above form: Enter the tracking number that you received in the shipment confirmation e-mail and click on the “Track” button.
RESPONSIBILITY
⚠️ Please note we are not responsible for lost or stolen packages, or duties and fees mandated by customs (Customs $ value will be annotated as the full value of all products – discounts and delivery fees are not considered in the customs total value).
- Customers are responsible for any VAT, tariff, duty, taxes, handling fees, customs clearance charges required by the country for importing consumer goods.
- If a package is returned or rejected, the customer will be issued a refund excluding the shipping fee.
- We do not assume responsibility for the submission of incorrect or incomplete addresses when an order is placed.
- If a customer submits an incomplete address, the customer will be contacted by e-mail. If the customer does not respond within 10 working days, the order will be cancelled and the payment will be refunded to the customer’s PayPal account.
- International orders may take approximately 2-15 business days or more for delivery, depending on the respective country’s customs and postal processes.
- Orders are shipped twice a week – every Monday and Friday and require at least 2 days of internal processing before shipping out. It may take longer if an item is out of stock.
INTERNATIONAL SHIPMENTS
We ship orders worldwide to most countries, see the full list at the bottom of the page. Note that you need to provide the actual phone number for the delivery service to be able to contact you.
⚠️NOTE:
Your order qualifies for free shipping if the total value exceeds $100 (U.S. Dollars). For free EMS and EMS Premium shipping, the order value must be $200 or more.
15$ Flat rate K-Packet shipping is available for these countries:
- Canada
China
Germany
Hong Kong
Malaysia
Philippines
Thailand
United Kingdom
Vietnam
20$ Flat rate K-Packet shipping is available for these countries:
- USA (non-island)
25$ Flat rate EMS Express shipping is available for these countries:
- Bhutan
Brazil
Canada
Chile
China
Denmark
France
Germany
Hong Kong
Hungary
India
Indonesia
Japan
Kazakhstan
Luxemburg
Malaysia
Mexico
Mongol
Netherlands
Poland
Philippines
Quatar
Saudi Arabia
Swiss
Singapore
Slovenia
Spain
Taiwan
Thailand
UAE
UK
USA
Vietnam
40$ Flat rate EMS Premium shipping is available for all countries.
DELIVERY TIME
When you make your order, we always try to get your items delivered in the fastest and most convenient ways.
Orders up to 2 kg are shipped by the K-Packet courier service, otherwise, we use the Priority Mail Express (EMS Korea). Every shipment is sent with a tracking code that we provide in the shipment confirmation email.
👉 Please note, due to the holidays, especially big ones such as Christmas, the delivery may be longer than expected.
- USA, Canada 3-5 days
- Europe 5-8 days
- Australia, New Zeland 5 days
- Hong Kong, Singapore, Malaysia, Indonesia 1-2 days
RESTRICTED HAZARDOUS ITEMS
Certain items considered hazardous materials including aerosols and alcohol-based products (e.g., pressurized spray cans) are restricted and required by the U.S. Department of Transportation to be shipped by ground-only transport, due to air transport restrictions and regulations.
PACKAGING THE ORDERS
Every order shipped by the Korean Post service is carefully packaged with plastic bubble wrap and/or air cushion bags and photographed for safe delivery. We pack every single item of the order in a separate bubble wrap to ensure the retail package and product are not damaged.
As a pleasant bonus, you’ll receive 4-5 samples and a gift product!
For more information or questions, please contact us.