Please note we are not responsible for lost or stolen packages, or duties and fees mandated by customs (Customs $ value will be annotated as the full value of all products – discounts and delivery fees are not considered in the customs total value).

  • Customers are responsible for any VAT, tariff, duty, taxes, handling fees, customs clearance charges required by the country for importing consumer goods.
  • If a package is returned or rejected, the customer will be issued a refund excluding the shipping fee.
  • We do not assume responsibility for the submission of incorrect or incomplete address when an order is placed.
  • If a customer submits an incomplete address, the customer will be contacted be e-mail. If the customer does not respond within 10 working days, the order will be cancelled and the payment will be refunded to the customers PayPal account.
  • International orders may take approximately 2-15 business days or more for delivery, depending on the respective country’s customs and postal processes.
  • Orders are shipped twice a week – every Monday and Friday and require at least 2 days of internal processing before shipping out. It may take longer if an item is out of stock.
Check out exact delivery time and rates

INTERNATIONAL SHIPMENTS

We ship orders worldwide to the most countries, see the full list at the bottom of the page. Note that you need to provide the actual phone number for the delivery service to be able to contact you.

⚠️NOTE: Your order qualifies for free shipping if the total value exceeds $100 (U.S. Dollars).
For free EMS Premium shipping the order value must be $200 or more.

10$ Flat rate K-Packet shipping is available for these countries:

  • Hong Kong
  • Malaysia
  • Thailand
  • Vietnam

20$ Flat rate EMS Express shipping is available for these countries:

  • Germany
  • Russia
  • Luxemburg
  • Malaysia
  • USA
  • Vietnam
  • Bhutan
  • Slovenia
  • Singapore
  • UK
  • Indonesia
  • Japan
  • China
  • Canada
  • Thailand
  • France
  • Philippines
  • Hong Kong

30$ Flat rate EMS Premium shipping is available for all countries.

DELIVERY TIME

International shipmentsAs you know, natural organic skin and hair cosmetic products have relatively short shelf life, in most cases up to 2 years. When you make your order, we always try to get your items delivered in the fastest and most convenient ways.

Orders up to 2 kg are shipped by the First-Class Package, otherwise we use the Priority Mail Express (EMS Korea). Every shipment is sent with a tracking code that we provide in the shipment confirmation email.

👉 Please note, due to the holidays, epecially big ones such as Christmas, the delivery may be longer than expected.

  • USA, Canada 3-5 days
  • Europe 5-8 days
  • Russia, Ukraina 5+ days
  • Australia, New Zeland 5 days
  • Hong Kong, Singapore, Malaysia, Indonesia 1-2 days

TRACKING ORDERS

When your order is ready to be shipped, you will receive a shipment confirmation e-mail. The majority of our orders are shipped within 1-2 business days after the order has been placed. The e-mail will contain shipment details, your tracking number, and a photo of the package contents. To track the order, click on the post service tracking link you will find in the e-mail or click here.

RESTRICTED HAZARDOUS ITEMS

Certain items considered hazardous materials include aerosols and alcohol-based products (e.g., pressurized spray cans) are restricted and required by the U.S. Department of Transportation to be shipped by ground-only transport, due to air transport restrictions and regulations.

COUNTRIES WE SHIP TO

Below is the list of countries where we can ship orders by the Korea Priority Mail Express (EMS Korea).

CountryCountry Code
JAPANJP
HONG KONG(CHINA)HK
CHINA(PEOPLE’S REP)CN
AUSTRALIAAU
U.S.AUS
SINGAPORESG
UNITED KINGDOMGB
FRANCEFR
SPAINES
GEORGIAGE
GREECEGR
NIGERIANG
NETHERLANDSNL
ANTILLES(NETHERLANDS)CW
NEPALNP
NORWAYNO
NEW ZEALANDNZ
DENMARKDK
DOMINICAN REPUBLICDO
GERMANYDE
LAO PEOPLE’S DEM REPLA
LATVIALV
RUSSIAN FEDERATIONRU
ROMANIARO
LUXEMBOURGLU
RWANDARW
MACAO(CHINA)MO
MACEDONIAMK
MALAYSIAMY
MEXICOMX
MOROCCOMA
MAURITIUSMU
MOZAMBIQUEMZ
MALDIVESMV
MONGOLIAMN
MYANMARMM
BAHRAINBH
BANGLADESHBD
VIET NAMVN
BELGIUMBE
BELARUSBY
Bosnia and HerzegovinaBA
BOTSWANABW
BHUTANBT
BULGARIA(REP)BG
BRAZILBR
BRUNEI DARUSSALAMBN
SAUDI ARABIASA
CYPRUSCY
SRI LANKALK
SWEDENSE
SWITZERLANDCH
SLOVAKIASK
SLOVENIASI
UNITED ARAB EMIRATESAE
ARMENIAAM
ARGENTINAAR
IRELANDIE
AZERBAIJANAZ
ALBANIAAL
ALGERIADZ
ESTONIAEE
ECUADOREC
ETHIOPIAET
OMANOM
AUSTRIAAT
JORDANJO
UZBEKISTANUZ
UKRAINEUA
IRAN(ISLAMIC REP)IR
ISRAELIL
INDIAIN
INDONESIAID
ZAMBIAZM
DJIBOUTIDJ
CZECH REPCZ
CHILECL
CAPE VERDECV
KAZAKHSTANKZ
QATARQA
CAMBODIAKH
CANADACA
KENYAKE
COSTA RICACR
CUBACU
CROATIAHR
THAILANDTH
TAIWANTW
TANZANIA(UNITED REP)TZ
TURKEYTR
TUNISIATN
PANAMA(REP)PA
PAKISTANPK
PERUPE
PORTUGALPT
POLAND(REP)PL
FIJIFJ
FINLANDFI
PHILIPPINESPH
HUNGARY(REP)HU

PACKAGING ORDERS

Every order shipped by Korean Post service is carefully packaged with plastic bubble wrap and/or air cushion bags and photographed for safe delivery. We pack each single item of the order in a separate bubble wrap to ensure the package and product are not damaged.

As a pleasant bonus, you’ll receive 4-5 samples and gifts!

Shipping orders 1

For more information or questions, please contact us.