Shipping orders

Please note we are not responsible for lost or stolen packages, or duties and fees mandated by customs (Customs $ value will be annotated as the full value of all products – discounts and delivery fees are not considered in the customs total value).

  • Customers are responsible for any VAT, tariff, duty, taxes, handling fees, customs clearance charges required by the country for importing consumer goods.
  • If a package is returned or rejected, the customer will be issued a refund excluding the shipping fee.
  • We do not assume responsibility for the submission of incorrect or incomplete address when an order is placed.
  • If a customer submits an incomplete address, the customer will be contacted be e-mail. If the customer does not responf within 10 working days, the order will be cancelled and the payment will be refunded to the customers PayPal account.
  • International orders may take approximately 2-15 business days or more for delivery, depending on the respective country’s customs and postal processes.
  • Orders are shipped twice a week – every Monday and Friday and require at least 2 days of internal processing before shipping out. It may take longer if an item is out of stock.

Refund policy

Eligible for return items must be unused, placed back to the original packaging and in the same condition that you received it.

Once your return is received and inspected, we will notify you that we have received your item and made a decision on approval or rejection of your refund.

After you are approved, your refund will be processed by the original method of payment, within maximum 5 working of days.

Only regular priced items may be refunded, sale items cannot be refunded.

Exchanges

Only defective or damaged items can be replaced. If you need to exchange it for the same item, inform us and send your item to

  • #1704, KGIT CENTER, 402, World Cup buk-ro,
    Mapo-gu, Sangam-dong, Seoul 03925, South Korea

Returns

To return your product, you should send your package to

  • #1704, KGIT CENTER, 402, World Cup buk-ro,
    Mapo-gu, Sangam-dong, Seoul 03925, South Korea

Shipping costs are non-refundable.

If you are shipping an item(s) over $100, you should use a trackable shipping service or including shipping insurance. We don’t guarantee that we will receive your returned item.

Product Expiry Information

We provide the product expiration information upon a customer’s timely request. We don not bear any responsiblity and cannot guarantee that the product does not expire during the shipping/transportation/delivery by a third party.